Returns & Exchanges

At Rustan's, we strive to ensure your complete satisfaction with every fashion purchase. If you are not entirely happy with your order, you may return or exchange eligible items within 30 days of receipt provided they are in original condition with all tags attached.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Authorization number.

• 2.
  Pack Your Items

  Securely place the unworn items in their original packaging, ensuring all designer labels, authenticity cards, and protective seals are intact.

• 3.
  Ship to Rustan's

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Quality Check & Refund

  Once our specialists verify the condition of the returned fashion pieces, your refund will be processed to your original payment method within 7-10 business days.