Frequently Asked Questions

Everything you need to know about shopping the finest curation at Rustan's.

What are your standard shipping timelines?

Orders within Metro Manila are typically delivered within 3-5 business days, while provincial deliveries may take 7-10 business days depending on the location.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition, unworn, with all tags attached and accompanied by the original receipt.

Are the luxury brands on your site authentic?

Yes, Rustan's is an authorized retailer for all brands featured on our site. We guarantee that every product is 100% authentic and sourced directly from the designers.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, JCB, American Express), as well as digital wallets like GCash, Maya, and GrabPay.

Can I track my order status?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our courier's portal to monitor your delivery in real-time.

Do you offer international shipping?

Currently, Rustan's online store only ships to addresses within the Philippines. We are working on expanding our services to international customers in the near future.